{"id":3082,"date":"2023-02-23T11:29:54","date_gmt":"2023-02-23T11:29:54","guid":{"rendered":"https:\/\/aviation-news.info\/?p=3082"},"modified":"2023-02-23T11:29:54","modified_gmt":"2023-02-23T11:29:54","slug":"wizz-air-ryanair-and-lufthansa-these-are-the-best-and-worst-airlines-in-2023","status":"publish","type":"post","link":"https:\/\/aviation-news.info\/?p=3082","title":{"rendered":"Wizz Air, Ryanair and Lufthansa: These are the best and worst airlines in 2023"},"content":{"rendered":"<p>It has been a trying 12 months for airline passengers but some airlines have been more helpful through the chaos than others.<\/p>\n<p>Consumer body Which? asked 8,000 UK travellers to rate airlines based on a number of criteria like value for money,\u00a0customer service\u00a0and boarding experience. They used these experiences to predict what will be the best and worst carriers for 2023.<\/p>\n<p>After a year filled with travel chaos, the results of the survey focused on the\u00a0airlines\u00a0that looked after passengers when things went wrong. Almost one in three people said they had a problem with a flight in 2022 &#8211; but how each carrier dealt with that problem was what made the difference.<\/p>\n<div><\/div>\n<p>\u201cTravellers have had a torrid time in recent years, with last-minute delays and cancellations an unacceptably common occurrence,\u201d says Rory Boland, Editor of Which? Travel.<\/p>\n<p data-min-tv-running=\"true\">He adds that some airlines, however, have distinguished themselves by offering flyers excellent customer care and reliable service.<\/p>\n<h2>What is the worst airline for 2023?<\/h2>\n<p>The worst airline in the survey was\u00a0Wizz Air\u00a0coming out with a \u201cdire\u201d customer service score of 48 per cent.<\/p>\n<p>\u201cIf alternative carriers are available for your route, avoid Wizz Air, as its poor record on customer care means you\u2019re likely to be left high and dry in the event your flight is delayed or cancelled,\u201d says Boland.<\/p>\n<p>It operated just 56 per cent of its flights on time and nearly 2 per cent were cancelled within 24 hours of departure.<\/p>\n<div data-ratio=\"0.6666666666666666\" data-peekaboo=\"widget--animation-ease-in-up\">\n<div>\n<div>\n<div>\n<figure><img decoding=\"async\" data-src=\"https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/808x539_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg\" data-sizes=\"(max-width: 768px) 95vw, (max-width: 1024px) 80vw, (max-width: 1280px) 55vw, 728px\" data-srcset=\"https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/384x257_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 384w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/640x429_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 640w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/750x503_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 750w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/828x555_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 828w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/1080x724_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 1080w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/1200x804_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 1200w, https:\/\/static.euronews.com\/articles\/stories\/04\/93\/61\/06\/1920x1286_cmsv2_3fcfeac9-cbbd-50eb-8280-8985d921cc16-4936106.jpg 1920w\" alt=\"Szilard Koszticsak\/MTI via AP\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><figcaption>An aircraft of the low-cost of Wizz Air airlines painted in the colours of the logo of host city candidate Budapest for the 2024 Olympic and Paralympic Games.Szilard Koszticsak\/MTI via AP<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Almost half of the respondents reported that when things went wrong there were no staff available during delays. Passengers also said they had a bad experience once they had finally boarded.<\/p>\n<p>Which? says at current levels of service and comfort, its new long-haul flights to the Middle East and Asia are frankly unthinkable.<\/p>\n<p>&#8220;At Wizz Air, we do everything possible to ensure that passengers reach their destination on time and with minimal delay. We invest heavily into time performance, which is key to our ultra-efficient business model,&#8221; a spokesperson for Wizz Air said.<\/p>\n<p>&#8220;A number of issues affecting the global aviation industry contributed to a worse time performance in 2022. These issues resulted from a widespread shortage in staff, in particular within air traffic control, ground operations and baggage handling, security and across airports. We are committed to constantly reviewing processes to mitigate these issues and are seeing an overall improvement in the on-time performance of our routes.&#8221;<\/p>\n<p>They added that Wizz Air welcomes all customer feedback so the airline can refine its processes to further enhance customer experience.<\/p>\n<h2>Ryanair ranks low on the Which? list<\/h2>\n<p>Coming in after Wizz Air at the bottom for short-haul economy airlines was\u00a0Ryanair. Which? says it regularly ranks low in the table on these lists.<\/p>\n<p>Though it had three stars for customer service &#8211; notably better than Wizz Air &#8211; and was more reliable than average, less than half of passengers said they could find a member of Ryanair staff when they faced delays. There were also complaints about the boarding experience, seat comfort and cabin environment.<\/p>\n<p>Ryanair says: \u201cThis is just more fake news from yet another fake survey by Which?, who repeatedly make false claims about Ryanair \u2013 the UK\u2019s most reliable and low fare airline.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It has been a trying 12 months for airline passengers but some airlines have been more helpful through the chaos than others. Consumer body Which? asked 8,000 UK travellers to rate airlines based on a number of criteria like value for money,\u00a0customer service\u00a0and boarding experience. They used these experiences to predict what will be the &hellip;<\/p>\n","protected":false},"author":1,"featured_media":3083,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[98,102],"tags":[],"class_list":["post-3082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-companies","category-featured-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wizz Air, Ryanair and Lufthansa: These are the best and worst airlines in 2023 - aviation news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aviation-news.info\/?p=3082\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wizz Air, Ryanair and Lufthansa: These are the best and worst airlines in 2023\" \/>\n<meta property=\"og:description\" content=\"It has been a trying 12 months for airline passengers but some airlines have been more helpful through the chaos than others. 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