{"id":4593,"date":"2023-04-02T11:47:34","date_gmt":"2023-04-02T11:47:34","guid":{"rendered":"https:\/\/aviation-news.info\/?p=4593"},"modified":"2023-04-02T11:47:34","modified_gmt":"2023-04-02T11:47:34","slug":"lufthansa-glitch-sees-airline-sell-mans-return-ticket","status":"publish","type":"post","link":"https:\/\/aviation-news.info\/?p=4593","title":{"rendered":"Lufthansa glitch sees airline sell man’s return ticket"},"content":{"rendered":"
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A Wales football fan said he has been left more than \u00a3900 out of pocket due to a suspected airline computer glitch.<\/p>\n<\/div>\n<\/div>\n

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Ieuan Davies, 56, from Llangefni, on Anglesey, booked a return flight to the Euro 2024 qualifier against Croatia, departing from Manchester on 24 March.<\/p>\n<\/div>\n<\/div>\n

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Wales drew 1-1<\/a>\u00a0but when Mr Davies tried to come home on 26 March, Lufthansa said his ticket had been sold as he was a “no-show” for the outbound flight.<\/p>\n<\/div>\n<\/div>\n

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Lufthansa said Mr Davies should get in touch.<\/p>\n<\/div>\n<\/div>\n

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The German airline directed him to its customer relations department, which Mr Davies said he had contacted on multiple occasions already.<\/p>\n<\/div>\n<\/div>\n

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He said he first became concerned when the details of his return flight did not appear on the Lufthansa app.<\/p>\n<\/div>\n<\/div>\n

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\"Ieuan<\/picture>IMAGE SOURCE,IEUAN DAVIES<\/span><\/div>
Image caption,<\/p>\n
“Computer says no”: To his surprise, Ieuan Davies was told he was not on the outbound flight to Split, Croatia<\/div>\n<\/figcaption><\/figure>\n<\/div>\n
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Friends said not to worry, but he called the airline and was told he had missed his flight to Split in Croatia via Frankfurt.<\/p>\n<\/div>\n<\/div>\n

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“I said to them ‘I’m here, in Split. I’m ringing you from Split. You flew me here on Friday’,” he recalled.<\/p>\n<\/div>\n<\/div>\n

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After more calls, the increasingly confused former town mayor turned up at the airport but Lufthansa said he was no longer booked on the flight.<\/p>\n<\/div>\n<\/div>\n

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Mr Davies said he was forced to buy a seat on the only available flight that would get him back to north Wales for Monday morning – an Air France business class ticket via Paris.<\/p>\n<\/div>\n<\/div>\n

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The flight cost him \u00a3932.<\/p>\n<\/div>\n<\/div>\n

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\"Nathan<\/picture>IMAGE SOURCE,GETTY IMAGES<\/span><\/div>
Image caption,<\/p>\n
Wales debutant Nathan Broadhead secured an unexpected point for Wales with an injury-time equaliser<\/div>\n<\/figcaption><\/figure>\n<\/div>\n
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He has since had further calls with Lufthansa but said he was extremely frustrated the airline had refused to accept he was on the outbound flight.<\/p>\n<\/div>\n<\/div>\n

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He said he went through boarding and passport control as normal and was completely baffled by what has happened.<\/p>\n<\/div>\n<\/div>\n

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“It’s some sort of computer glitch,” he said. “I’ve given them the seat number I sat in. I’ve told them about the passenger I sat next to.<\/p>\n<\/div>\n<\/div>\n

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“I’ve been told it’s some sort of one-in-five-million fault.”<\/p>\n<\/div>\n<\/div>\n

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His insurers say it could be difficult to make a claim as he has no paperwork to show he was on the flight – it was all dealt with through the app and his details disappeared.<\/p>\n<\/div>\n<\/div>\n

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Mr Davies said he had since had a lot of help from the office of local Senedd Member Rhun ap Iorwerth, and the Wales Football Supporters Association.<\/p>\n<\/div>\n<\/div>\n

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“But it could take months,” he added.<\/p>\n<\/div>\n<\/div>\n

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“It shows you just how messy the airline industry can be. Somehow I flew into Croatia under the radar.'”<\/p>\n<\/div>\n<\/div>\n

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<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A Wales football fan said he has been left more than \u00a3900 out of pocket due to a suspected airline computer glitch. Ieuan Davies, 56, from Llangefni, on Anglesey, booked a return flight to the Euro 2024 qualifier against Croatia, departing from Manchester on 24 March. Wales drew 1-1\u00a0but when Mr Davies tried to come …<\/p>\n","protected":false},"author":1,"featured_media":4594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[102,88],"tags":[],"class_list":["post-4593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-en","category-flights"],"yoast_head":"\nLufthansa glitch sees airline sell man's return ticket - aviation news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aviation-news.info\/?p=4593\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lufthansa glitch sees airline sell man's return ticket\" \/>\n<meta property=\"og:description\" content=\"A Wales football fan said he has been left more than \u00a3900 out of pocket due to a suspected airline computer glitch. 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